Refund policy

Returns and cancellations

For the standard AIB clothing in our current collection, you can cancel your online order from the time you place it until 14 days after the day you receive your goods, without giving a reason. If one order arrives in separate deliveries, the period runs from receipt of the last item.

Email jon@wingingitworks.com with a clear statement that you wish to cancel and your order number, if available. You then have a further 14 days from telling us to send the goods back.

Where to return

Returns address: Winging It Works Ltd, 5 Brayford Square, London, E1 0SG, United Kingdom. Please email jon@wingingitworks.com with your order number so we can identify your return. Please do not send goods directly to our production partner or to the sender address on the parcel. You do not need our approval to exercise your statutory right to cancel.

Return condition and postage

You may try on clothing as you would in a shop. Please take care of garments and retain labels and packaging where possible. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the garment, such as wearing it beyond trying it on, washing or damaging it. Original packaging is not a condition of your statutory cancellation right.

For change-of-mind returns, including ordering a size that does not suit you, you pay the direct cost of return postage. Keep proof of posting; tracked delivery is recommended. There is no restocking or cancellation fee.

Refunds

We refund the item price and any standard outbound delivery charge paid, using the original payment method unless otherwise agreed. Any extra amount paid for a premium delivery option is not refundable under the cancellation right. For returned goods, we issue the refund within 14 days of receiving the goods or evidence that you have sent them back, whichever is earlier. We may withhold reimbursement until one of these has been received.

If you cancel before dispatch, please tell us as soon as possible. We will try to stop production or dispatch. If we cannot stop the parcel, your statutory cancellation rights still apply and we will explain how to return it.

Faulty, damaged or incorrect items

Contact jon@wingingitworks.com as soon as possible with your order number and a description of the problem. Photos, where possible, help us investigate; they are not a condition of your statutory rights. We cover reasonable return costs where goods are faulty, damaged on arrival, incorrect or not as described.

Your statutory rights include a short-term right to reject faulty goods, normally within 30 days of delivery, and rights to repair, replacement or refund where applicable. We will resolve your claim with you and handle any supplier claim ourselves. Our supplier’s claim deadlines do not limit your rights against AIB.

Exchanges

Contact us if you would prefer another size. An exchange depends on availability; your right to a refund is not conditional on accepting an exchange or store credit.

Optional cancellation form

To: Winging It Works Ltd, 5 Brayford Square, London, E1 0SG, United Kingdom; jon@wingingitworks.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date:
Signature (only if sent on paper):

This policy does not limit your statutory consumer rights.